HOW DO I DECIDE WHAT CERTIFICATE PROGRAM TO TAKE?

Interest in our training varies depending upon what you want the training for: career advancement, personal growth, professional designation training requirement, general workplace training, or continuing education requirements.

WHAT ARE THE CERTIFICATE PROGRAMS OFFERED BY AAMS?

1. Certificate Program in Conflict Management (217 hours)

This is one of the most comprehensive certificate programs available in Canada and the USA. The Certificate Program in Conflict Management is designed to provide the interpersonal skills, knowledge, and skill practice necessary to develop competency in dispute resolution. In order to receive the Certificate Program in Conflict Management, participants must complete 217 hours (31 days) in total of required core and elective courses (i.e. Core = 161 hours/ 23 days; Elective= 56 hours/ 8 days). In addition, participants must successfully complete competency-based skills assessments in both negotiation and mediation. Completion of the program is recommended within a two-year time frame.

Students may choose to exit the program after taking the negotiation assessment (147 Hrs), in which a Letter of Completion is given, or may choose to complete the mediation courses and assessment, and receive a Certificate Program in Conflict Management (217 Hrs).  Students who wish only to take the negotiation stream are those who are primarily involved in one-on-one or multi-party negotiations such as people in sales, supervisors, front line staff or those involved in business negotiations of any type.

Students who attend either the negotiation or mediation assessments will receive a letter confirming a pass/fail mark, but students are required to pass both mediation and negotiation assessments before a program certificate can be issued.

2. Certificate Programs in Arbitration (98 hours)

AAMS offers THE ONLY program of its kind in Canada!

Arbitration is easy, quick and offers a cost-effective binding solution.   An arbitrator acts rather like a judge, although the arbitrator is not necessarily a lawyer by profession but is more likely to be a layperson knowledgeable in the subject matter of the dispute.   Businesses are recognizing the need for appropriate resolution processes and companies are looking for industry specialists.

Effective September 2004, courses in the Arbitration program may NOT be used as Elective Credits in the other AAMS certificate programs.