A NOTE TO STUDENTS REGARDING PRE-REQUISITES:

Each course is designed to build on the skills of the previous course, and for that reason we recommend that students have the pre-requisites.  This is especially true for those wishing to complete the Certificate Program in Conflict Management, or the Certificate Program in Arbitration. Some students however, may wish only to take just one or two courses, and for this reason, we have listed the pre-requisite(s) that are considered the “bare minimum,” and include those that are “recommended.”  We appreciate that many students are senior in their field and may have much training and experience, however is the responsibility of the student to ensure they have the necessary AAMS pre-requisite(s) at the time of registration.  Equivalency for prior learning MUST be submitted to the Education Department (see Course Equivalency Application) and questions about equivalency or our programs may be directed to the Education Department by calling (780) 433-4881 or toll-free 1-800-232-7214 or e-mail education@aams.ab.ca.

Students may register right up until the course start date, however we determine if a course will run or be cancelled 7 days prior, and so it is imperative that you register by then to ensure you get the training of your choice.

Certificate Program In Restorative Justice	Associate Certificate In Workplace Conflict
Core Courses:	Core Courses:
ADR110 Appropriate Dispute Resolution CSR130 Critical Skills for Resolving Conflict TPP520 Restorative Justice Theory: Principles & Processes RCP530 Restorative Justice: Case Development INC 335 Influence of Culture on Conflict Resolution Approaches	CCR101 Foundations of Collaborative Conflict Resolution: Workplace Focus CCR170 Negotiation Skills Level I CCR210 Resolving Conflict in Groups Level I: Effective Team Dynamics CCR200 Resolving Conflict on the Front Line: Demonstrating Leadership at Work CCR175 Role-Play Practice Clinic*
	Assessment and Additional Course:
	Students are required to complete a mail-in assessment to complete this program. Additional information can be obtained by contacting the Education Department. * This 1-day course can also be used to make up for time missed in any three or five-day course, or to obtain partial credit as a result of a prior learning assessment application.

(Updated Dec. 18/09)

Course Descriptions (in Alphabetical Order):

Please Note the Following:

• Course fees subject to changes with 7 days notice. Payment must be received prior to course commencement to confirm seat in class and receive course credit.
• Membership course discounts are only given providing the student is a current member at the time they enroll. Membership Applications may take up to a month to process.

ADR110 Appropriate Dispute Resolution (COMPULSORY)
Pre-requisite(s): None
Length: 7 hours
Course Fee: $150 (AAMS Members $150)
This redesigned one day course provides learners with a comprehensive introductory overview of several alternative dispute resolution processes (ADR), with the focus chiefly on the differences between negotiation, mediation, and arbitration, including other models. Participants will be given an overview of the certificates programs offered by AAMS, and will have an opportunity to hear from student alumni during a panel discussion about the value of ADR and how the skills can be used on the job and in personal interactions with others.

ARB420 Arbitration Level I  (CORE IN THE CERTIFICATE PROGRAM IN ARBITRATION)
Pre-requisite(s): None

Recommended: ADR110 Appropriate Dispute Resolution

Length: 28 hours plus take-home exam
Course Fee: $775 (AAMS Members $725)
This four day course is focused on introducing the practice of arbitration and is intended for those who wish to broaden their knowledge of the scope, application, and practice of arbitration as a dispute resolution process.  Students do not have to be lawyers to attend this course and they will be provided with feedback on assignments in the course. Cannot be used as an elective towards the Conflict Management Certificate Program.

ARB430 Arbitration Level II (CORE IN THE CERTIFICATE PROGRAM IN ARBITRATION)
Pre-requisite(s): ARB420 Arbitration Level I
Length: 21 hours
Course Fee: $675 (AAMS Members $625)
This three day course focuses on the preliminary meeting and the hearing conducted by the arbitrator, as well as the decision making process.  Students are provided with feedback on assignments. Cannot be used as an elective towards the Conflict Management Certificate Program.

ARB440 Arbitration Level III (CORE IN THE CERTIFICATE PROGRAM IN ARBITRATION)
Pre-requisite 1: ARB 420 Arbitration Level I

Pre-requisite 2: ARB430 Arbitration Level II
Length: 28 hours plus take-home exam
Course Fee: $825 (AAMS Members $775)
This four day course is designed specifically for those interested in becoming an arbitrator and provides further opportunity to refine and apply Arbitration award-writing skills, emphasizing the analysis of relevant facts and arguments in well reasoned, concise, and plain-language awards.  The final examination takes the form of a mock arbitration award, which is due within 30 days and is critiqued by the instruction team. Cannot be used as an elective towards the Conflict Management Certificate Program.

Assertiveness In Conflict (ELECTIVE)
Pre-requisite(s): None
Recommended: CSR130 Critical Skills for Resolving Conflict
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
This course intended for people who are normally assertive but who compromise their interests through overreaction in difficult encounters, such as when dealing with especially aggressive or powerful individuals, or in high-risk or high-visibility situations.

Beyond the Four-Stage Model: Advanced Training For Mediators (PROFESSIONAL DEVELOPMENT)
Pre-requisite 1: CSR130 Critical Skills for Resolving Conflict OR RIC120 Resolving Interpersonal Conflict Level I

Pre-requisite 2: MED310 Mediation Theory and Skills Level I OR NEG210 Negotiation: Theory and Skills Level I
Recommended: Intended for mediators in practice, conflict resolution instructors and coaches. Cannot be used as an elective.
Length: 14 hours
Course Fee: $350 (AAMS Members $300)

Note: On request, this course can be held as a 2-day retreat on a ranch just outside Calgary and includes a catered lunch and beverages for both days.
Retreat format: $400 (AAMS Members $350) By request only (includes lunch both days)
This advanced workshop is aimed at mediators in practice who would benefit from the opportunity to reflect at a deeper level. This workshop adapts the four-stage model to a wide range of real life conflict management and resolution situations. This session is an opportunity to examine self, the conflict situations we encounter and are expected to deal with, and how we can adapt and go beyond the 4-stage model.

CCP235 Civil Court Procedures (ELECTIVE/SPECIALTY)
Pre-requisite(s): None
Recommended: MED310 Mediation Theory and Skills Level I OR a background in mediation would be helpful
Length: 7 hours
Course Fee: $220 (AAMS Members $170)
This course is designed to assist mediators, especially those who are not lawyers, to understand the civil procedure in Provincial Court and the Court of Queens Bench.

Communication For Positive Business Relations (ELECTIVE)
Pre-requisite(s): None
Recommended: CSR130 Critical Skills for Resolving Conflict OR RIC120 Resolving Interpersonal Conflict Level I
Length: 21 hours
Course Fee: $515 (AAMS Members $465) [includes The Kraybill Conflict Style Inventory Booklet]
This course is designed for people negotiating in everyday business situations. You will learn to enhance your negotiation skills in order to reach more creative and mutually satisfactory agreements, which will preserve ongoing business relations.

CRT335 Creative Techniques for Reaching Resolution (ELECTIVE/SPECIALTY)
Pre-requisite(s): None
Recommended: None
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
This course is designed for students or practicing mediators who wish to build their repertoire and improve their skills in bringing parties to successful resolutions. This course will also be useful to arbitrators in their decision-making process and to negotiators.

CSR130 Critical Skills for Resolving Conflict (CORE)
Pre-requisite(s): RIC120 Resolving Interpersonal Conflict Level I
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
This course focuses intensively on the skills essential to effective mediating or negotiating and is recommended for anyone entering the field of conflict resolution, and is also useful as a "stand alone" learning experience for improving communication and listening skills in every day situations.

Divorce and Family Mediation (ELECTIVE/SPECIALTY)
Pre-requisite(s): None
Recommended 1: CSR130 Critical Skills for Resolving Conflict ((formerly Critical Skills for Communication in Conflict) OR RIC120 Resolving Interpersonal Conflict Level I

Recommended 2: MED310 Mediation Theory and Skills Level I OR NEG210 Negotiation Theory and Skills Level I
Length: 40 hours
Course Fee: $875 (AAMS Members $825)
Intended for professionals who frequently deal with family conflict such as separation, divorce, parent/child conflicts, sibling disputes, and elder care issues. This is a hands-on practical program designed to provide information and skills training for divorce and family mediation and to meet the minimum training requirements.

Ethics in Dispute Resolution (ELECTIVE)
Pre-requisite(s): CSR130 Critical Skills for Resolving Conflict OR RIC120 Resolving Interpersonal Conflict Level I
Length: 7 hours
Course Fee: $225 (AAMS Members $175)
This course provides an ethical foundation in regards to education, advertising, conduct, decision-making, boundary issues, and confidentiality and is intended for those practicing in or considering the field of Dispute Resolution in Alberta.

CCR101 Foundations of Collaborative Conflict Resolution: Workplace Focus (CORE In the Associate Certificate in Workplace Disputes)
Pre-requisite(s): None
Length: 21 hours
Course Fee: $575
Dealing effectively with workplace conflicts is a key competency for success in any job. This foundation course offers you effective and practical tools for resolving conflicts collaboratively in the workplace. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, you will gain an overview of conflict dynamics and collaboration strategies. This highly participatory course emphasizes self-awareness and understanding through structured exercises and simulations.

Giving & Receiving Feedback (ELECTIVE)
Pre-requisite(s): CSR130 Critical Skills for Resolving Conflict OR RIC120 Resolving Interpersonal Conflict Level I
Length: 7 hours
Course Fee: $225 (AAMS Members $175)
This course will assist participants in learning the effective and responsive skills of both providing and receiving feedback. It is intended to provide the foundations to encourage and facilitate appropriate diffusion of challenges and emotions in difficult conversations, and to learn how to utilize a range of listening and speaking skills to address challenges at a much earlier point in time.

BUS335 How to Establish an ADR Business (ELECTIVE/SPECIALTY)
Pre-requisite(s): None
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
This course is designed to help ADR professionals know where to begin looking to find potential work within the ADR field. The course includes information for mediators and arbitrators regarding employment, self-employment, contracts, directories, associations, rosters, and websites. It will help you connect to others in the ADR community, build partnerships and collaborative joint ventures. Marketing and financial matters will also be covered. This course will give you a good general overview of opportunities and how to find or create them.

INC335 Influence of Culture on Conflict Resolution Approaches (CORE in Restorative Justice or ELECTIVE in Conflict Management)
Pre-requisite #1: MED310 Mediation Theory and Skills Level I

Pre-requisite #2: NEG 210 Negotiation Theory and Skills Level I
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
This course will help participants develop a deeper sensitivity of the role that culture plays when as an intervener (negotiator, mediator) you are resolving conflicts in a multicultural society. Cultural values, assumptions, biases and stereotypes will be discussed. As well, dominant culture consensual conflict resolution approaches i.e. interest-based negotiation and mediation, will be examined.

Managing Conflict in a Changing Workplace (ELECTIVE)
Pre-requisite(s): None
Recommended: CSR130 Critical Skills for Resolving Conflict OR RIC120 Resolving Interpersonal Conflict Level I
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
This course provides an introduction to some of the key concepts and models of change transition, and organizational change, and how this influences and impacts conflict resolution skills. It will also develop meaningful skills, strategies and techniques to manage personal and organizational conflict amidst change in the workplace.

MAR450 Med/Arb-Arb/Med: When & How To Use Them (CORE in Arbitration or ELECTIVE in Conflict Management)
Pre-requisite: MED310 Mediation Theory and Skills Level I
Recommended: ARB420 Arbitration Level I
Length: 7 hours
Course Fee: $225 (AAMS Members $175)
Under the Arbitration Act of Alberta, an Arbitrator may, with the consent of the parties, use mediation techniques to help the parties come to a resolution. This course will develop an understanding of each process, when to use them and the effect of each on the parties, including the benefits and drawbacks.

MCD320 Mediation Case Development (CORE)
Pre-requisite 1: NEG210 Negotiation Theory and Skills Level I

Pre-requisite 2: NEG230  Negotiation Theory & Skills Level II

Pre-requisite 3: MED310 Mediation Theory and Skills Level I
Recommended: NSA260 Negotiation Skills Assessment
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
This course is a must for those who wish to mediate in private practice as well as within their work environment. Participants will understand what types of disputes are suitable, again an understanding of how to educate the disputants on the process procedural set-up, commitment, expectations, and the stumbling blocks of mediating.

MIC235 Mediation Integrating Concepts and Skills (ELECTIVE/SPECIALTY)
Pre-requisite 1: NEG210 Negotiation Theory and Skills (Level I)

Pre-requisite 2: NEG230 Negotiation Theory and Skills (Level II)

Pre-requisite 3: MED310 Mediation Theory and Skills (Level I)

Pre-requisite 4: MED330 Mediation Theory and Skills (Level II)

Pre-requisite 5: SPI220 Shifting from Positions to Interests (2 Parts)
Recommended: NSA260 Negotiation Skills Assessment
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
This two-day workshop is designed to help participants increase their integration of mediation concepts and skills learned in previous courses. This course includes reviews, clarifications, exercises, table work and large group discussions.

Mediating Multi Party Disputes (ELECTIVE/SPECIALTY)
Pre-requisite(s): MED310 Mediation Theory and Skills Level I
Recommended: Not recommended for individuals who have taken Multi-party Negotiation Strategies
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
This two-day course focuses on developing skills to convene and mediate multi party public policy, including land use, disputes.

MED 310 Mediation Theory and Skills Level I (CORE)
Pre-requisite 1: CSR 130 Critical Skills for Resolving Conflict

Pre-requisite 2: RIC 120 Resolving Interpersonal Conflict Level I

Pre-requisite 3: NEG 210 Negotiation Theory & Skills Level I

Pre-requisite 4: NEG 230 Negotiation Theory & Skills Level II
Pre-requisite 5: SPI 220 Shifting From Positions to Interests (2 Parts)

Recommended 1: NSA 260 Negotiation Skills Assessment

Recommended 2: ADR 110 Appropriate Dispute Resolution
Length: 21 hours
Course Fee: $500 (AAMS Members $450)
An introductory three-day workshop for those who wish to help other people resolve conflict and come to a mutually satisfactory resolution. Level I forms a basis for Level II. Emphasis is on skill development through the use of simulated mediations (role-plays).

Mediation: Theory and Skills (Level II) (CORE)
Pre-requisite 1: CSR 130 Critical Skills for Resolving Conflict

Pre-requisite 2: RIC 120 Resolving Interpersonal Conflict Level I

Pre-requisite 3: NEG 210 Negotiation Theory and Skills Level I

Pre-requisite 4: SPI 220 Shifting From Positions to Interests (2 Parts)

Pre-requisite 5: NEG 230 Negotiation Theory and Skills Level II

Pre-requisite 6: MED 310 Mediation Theory and Skills Level I

Recommended 1: NSA 260 Negotiation Skills Assessment

Recommended 2: ADR 110 Appropriate Dispute Resolution

Length: 28 hours
Course Fee: $650 (AAMS Members $600)
This four-day course builds on the knowledge and skills developed in Level I.  Participants again examine the process of mediation and further develop mediation skills, all in greater depth, to prepare participants to deal with more complex conflicts. Emphasis is on skill development through the use of simulated mediations (role-plays) on the last two days.

Multiparty Negotiation Strategies (ELECTIVE/SPECIALTY)
Pre-requisite(s): NEG210 Negotiation Theory and Skills Level I
Recommended: Not recommended for individuals who have taken Mediating Multi-Party Disputes
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
Conducting multiparty negotiations without the assistance of a third party neutral creates unique challenges for the negotiator. This course will examine those challenges including identifying and inviting parties to the table, managing complex and proprietary information, creating the negotiation protocol media relations, and negotiating in a regulatory framework.

NIC235 Negotiation: Integrating Concepts and Skills (ELECTIVE/SPECIALTY)
Pre-requisite 1: NEG210 Negotiation Theory and Skills Level I

Pre-requisite 2: NEG230 Negotiation Theory and Skills Level II

Pre-requisite 3: SPI220 Shifting from Positions to Interests (2 Parts)
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
This workshop is designed to help participants increase their integration of negotiation concepts and skills learned in previous courses.  This course includes reviews, clarifications, exercises, table work and large group discussions.

CCR170 Negotiation Skills Level I (CORE In the Associate Certificate in Workplace Disputes)
Pre-requisite(s): CCR101 Foundations of Collaborative Conflict Resolution: Workplace Focus OR RIC 120 Resolving Interpersonal Conflict Level I
Length: 21 hours
Course Fee: $575
In this course, you will learn to prepare for negotiations, assess your alternatives, build a climate of collaboration, get beyond stubborn positioning and develop agreements that work for both sides. Negotiation skills are essential in daily interactions with others. Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes for one or both negotiators. Collaborative or interest-based negotiation aims for agreements that respond to the interests of both parties. Emphasis is on skill development through simulated negotiations assisted by trained coaches.

NEG210 Negotiation: Theory and Skills (Level I) (CORE)
Pre-requisite 1: CSR130 Critical Skills for Resolving Conflict

Pre-requisite 2:  RIC120 Resolving Interpersonal Conflict Level I
Recommended: ADR110 Appropriate Dispute Resolution
Length: 21 hours
Course Fee: $500 (AAMS Members $450)
Collaborative or interest-based negotiation addresses the interests of both parties in the resolution of the conflict. The focus of this three-day workshop is the development of practical skills in effective negotiation

NEG230 Negotiation Theory and Skills Level II (CORE)
Pre-requisite 1: CSR130 Critical Skills for Resolving Conflict

Pre-requisite 2: RIC120 Resolving Interpersonal Conflict Level I

Pre-requisite 2: NEG210 Negotiation: Theory and Skills Level I

Pre-requisite 3: SPI220 Shifting From Positions to Interests (2 Parts)

Recommended: ADR110 Appropriate Dispute Resolution
Length: 28 hours
Course Fee: $650 (AAMS Members $600)
This four-day course will focus on the development of more advanced negotiation skills. Participants will be shown techniques for adaptation to their own styles of negotiation. Emphasis is on skill development through the use of simulated negotiations (role-plays) on the last two days.

CCR210 Resolving Conflict in Groups Level I: Effective Team Dynamics (CORE In the Associate Certificate in Workplace Disputes)
Prerequisite 1: CCR101 Foundations of Collaborative Conflict Resolution: Workplace Focus

Prerequisite 2: CCR170 Negotiations Skills Level I

Alternate prerequisites : AAMS' RIC 120 Resolving Interpersonal Conflict Level I AND NEG 210 Negotiation: Theory & Skills Level I
Length: 14 hours
Course Fee: $425

In this course, you will learn to prepare for negotiations, assess your alternatives, build a climate of collaboration, get beyond stubborn positioning and develop agreements that work for both sides. Negotiation skills are essential in daily interactions with others. Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes for one or both negotiators. Collaborative or interest-based negotiation aims for agreements that respond to the interests of both parties. Emphasis is on skill development through simulated negotiations assisted by trained coaches.

CCR200 Resolving Conflict on the Front Line: Demonstrating Leadership at Work (CORE In the Associate Certificate in Workplace Disputes)
Pre-requisite 1: CCR101 Foundations of Collaborative Conflict Resolution: Workplace Focus

Pre-requisite 2: CCR170 Negotiations Skills Level I
Length: 21 hours
Course Fee: $575
All members of organizations are expected and often required to handle workplace conflicts effectively, yet this can be a challenging task. This course will give you knowledge and skills for assessing workplace conflict, determining whether a collaborative process or a more formal intervention process is needed and choosing the best intervention approach. You will practice analyzing workplace conflicts, and using a collaborative process to intervene as a third party. You will learn to demonstrate leadership in addressing conflict in ways that move all people involved towards mutually agreeable solutions.

Resolving Difficult Workplace Issues - Harassment & Discrimination (ELECTIVE)
Pre-requisite(s): CSR130 Critical Skills for Communication in Conflict OR RIC120 Resolving Interpersonal Conflict Level I
Length: 14 hours
Course Fee: $350 (AAMS Members $300)
This course provides an overview of human rights in the workplace, the roles and responsibilities of those intervening and some practical techniques to effectively manage complaints. Questioning, coaching and mediation skills will be used in several case studies. The focus of the two-day course is on those who may receive employee complaints in the workplace.