Please feel free to test your mediating and negotiating skills, as you work through four different scenarios. All four games require astute observation of everything you see, read and hear. However each game requires you to use different basic skills in order to succeed. Have fun.

	MEDIATIONS
	Angry Neighbors Sonia and Jim are neighbors. Sonia has poisoned Jim's plants by the excessive use of weed killer on her side of the fence and Jim wants compensation.
	Union Management Can you avert a strike by helping Union and Management representatives reach a deal?
	NEGOTIATIONS
	The Raise Negotiate with your tight-wad boss to get the raise you deserve.
	Customer Service Meet Lola. She really likes her job. She used to have an anger management problem. Now she smiles and passes the rage onto her clients.